Return & Refund Policy
Return and Refund Policy
Effective Date: 25 Feb 2025
Last Updated: 25 Feb 2025
At www.deals360online.com, we strive to ensure a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a return and refund policy as outlined below.
For any return or refund inquiries, you can contact us at:
📧 Email: foxindustriesindia2021@gmail.com
📞 Phone: 9847441256
📍 Address: F.O.X ASYLUM, Thazhathethill Avenue, New Bypass Road, Ettumanoor, Kottayam, Kerala - 686631
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1. Eligibility for Returns
We accept returns under the following conditions:
The item must be returned within 7 days of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Returns are applicable only for defective, damaged, or incorrect products.
Certain products such as perishable goods, personalized items, innerwear, and software downloads are non-returnable.
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2. How to Initiate a Return
To request a return, follow these steps:
1. Contact Us: Email us at foxindustriesindia2021@gmail.com or call 9847441256 with your order details and issue description.
2. Provide Proof: Share clear images or videos of the product, packaging, and invoice.
3. Approval & Pickup: If approved, we will arrange for pickup or ask you to send the item back.
4. Return Confirmation: Once received and inspected, we will notify you about the approval or rejection of your return.
Return Address:
F.O.X ASYLUM, Thazhathethill Avenue, New Bypass Road, Ettumanoor, Kottayam, Kerala - 686631
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3. Refund Policy
Mode of Refund: Refunds will be processed via the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
Processing Time: Refunds are processed within 7-10 business days after return approval.
Shipping Costs: If the return is due to our error (wrong/damaged product), we cover the shipping costs. Otherwise, the customer is responsible for return shipping fees.
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4. Exchange Policy
If you receive a damaged or defective product, you can request a replacement instead of a refund.
Exchange requests are subject to stock availability.
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5. Order Cancellation
Orders can be canceled within 24 hours of purchase for a full refund.
Once shipped, cancellation is not possible, and you must follow the return process.
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6. Exceptions & Non-Returnable Items
The following items are not eligible for return or refund:
Perishable goods (food, beverages, etc.)
Personal care and hygiene products (innerwear, beauty items)
Digital products and software
Customized or personalized items
Items that show signs of use, damage, or tampering
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7. Dispute Resolution
If you have any concerns regarding your return or refund, contact us at foxindustriesindia2021@gmail.com. We will resolve disputes in accordance with applicable consumer protection laws.
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8. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page, and customers are encouraged to review it periodically.
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For any assistance, reach out to us:
📧 Email: foxindustriesindia2021@gmail.com
📞 Phone: 9847441256
📍 Address: F.O.X ASYLUM, Thazhathethill Avenue, New Bypass Road, Ettumanoor, Kottayam, Kerala - 686631
By purchasing from www.deals360online.com, you agree to our Return and Refund Policy.